Becoming a Customer Service Superstar – Audio CD
Overview:
Angry, irrational, upset and abrasive customers—bring them on!
With the techniques you’ll learn here for keeping customers super-satisfied, you’ll welcome challenging personalities—it’s your chance to blow your horn and get recognized for the vital asset you are to your company. Learn how to create the kind of service persona that puts customers at ease, earns their trust and makes them feel good—whether on the phone or face to face.
What will you learn? Here’s a preview:
How to make an immediate good first impression
How to make your voice sound as friendly as a smile
What words and actions signal a “ready to help” attitude that makes customers feel good
What specific words and phrases make customers trust and like you
How you say it is just as important as what you say—how to hear yourself as others hear you
How to deal with unhappy, irrational, angry and upset customers
How to spot opportunities for turning complaining customers into lifetime customers
How to increase sales and profitability through good customer service
How to wind up every customer transaction on a positive note
Price: $29.95
LethiaOwens.com
Lethia Owens is internationally recognized as a speaker, author, corporate coach and online radio/TV personality. She is the president and CEO of Lethia Owens International, Inc. Mrs. Owens is a certified corporate coach, information-technology expert and business authority with more than 15 years of experience and a strong track record of results.
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