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You are bigger, more powerful and more valuable than you have ever been taught to believe. The Success Store is designed to help you nurture your purpose, gifts and talents. I have evaluated and reviewed many professional development resources and I am pleased to bring to you a variety or resources I am sure will lead to your ultimate success.
Our featured resource this month is called "Mastering the Art of Selling Yourself! I am sure you will enjoy it. Learn More »
Overview:
“Calming Upset Customers” is an easy-to-read, interactive book that teaches you how to turn a dissatisfied customer into a satisfied one.
With techniques for listening, nonverbal communication, feedback, as well as management tips, this book will explain what you can do for an unhappy customer, how not to take customer anger personally, and what you can do every day on the job to make a difference for yourself and your co-workers.
Price: $13.95
Lethia Owens is internationally recognized as a speaker, author, corporate coach and online radio/TV personality. She is the president and CEO of Lethia Owens International, Inc. Mrs. Owens is a certified corporate coach, information-technology expert and business authority with more than 15 years of experience and a strong track record of results.
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Keep an eye out for Lethia's new book entitled, Leading in the Meantime: Strategies for Managing the Disengaged Employee.
Would you like to be more, do more, have more and make more? View Lethia's seminars designed to Ignite your Power! Stop settling for less than the best life has in store for you.
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