<?xml version="1.0" encoding="UTF-8"?>
<rss version="2.0"
	xmlns:content="http://purl.org/rss/1.0/modules/content/"
	xmlns:wfw="http://wellformedweb.org/CommentAPI/"
	xmlns:dc="http://purl.org/dc/elements/1.1/"
	xmlns:atom="http://www.w3.org/2005/Atom"
	xmlns:sy="http://purl.org/rss/1.0/modules/syndication/"
	xmlns:slash="http://purl.org/rss/1.0/modules/slash/"
	>

<channel>
	<title>The Success Store &#187; Customer Service</title>
	<atom:link href="http://lethiaowens.com/store/category/customer-service/feed/" rel="self" type="application/rss+xml" />
	<link>http://lethiaowens.com/store</link>
	<description>Think, Work &#38; Live Powerfully!</description>
	<lastBuildDate>Thu, 25 Feb 2010 16:02:15 +0000</lastBuildDate>
	<generator>http://wordpress.org/?v=2.9.2</generator>
	<language>en</language>
	<sy:updatePeriod>hourly</sy:updatePeriod>
	<sy:updateFrequency>1</sy:updateFrequency>
			<item>
		<title>Total Quality Customer Service</title>
		<link>http://lethiaowens.com/store/total-quality-customer-service/</link>
		<comments>http://lethiaowens.com/store/total-quality-customer-service/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 18:05:39 +0000</pubDate>
		<dc:creator>lethiaowens</dc:creator>
				<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Personal Branding]]></category>

		<guid isPermaLink="false">http://lethiaowens.com/store/?p=526</guid>
		<description><![CDATA[Overview:
Customer service is not just a promotional campaign, it’s a way of life. Jim Temme has devoted years to teaching his public seminar participants, private consulting clients, and corporate constituents that customer loyalty comes from commitment, not campaigns.
In this book, he pulls it all together for you in a practical, hands-on, how-to format. Every chapter [...]]]></description>
		<wfw:commentRss>http://lethiaowens.com/store/total-quality-customer-service/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>The Care and Keeping of Customers</title>
		<link>http://lethiaowens.com/store/the-care-and-keeping-of-customers/</link>
		<comments>http://lethiaowens.com/store/the-care-and-keeping-of-customers/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 17:59:28 +0000</pubDate>
		<dc:creator>lethiaowens</dc:creator>
				<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lethiaowens.com/store/?p=522</guid>
		<description><![CDATA[Overview:
Here&#8217;s a treasury of facts, tips, and proven techniques for keeping your customers coming back! Do you know it costs five to six times more to find a new customer than to keep one you already have? If new customers are the lifeblood of your business, your current customers are the heart that keeps the [...]]]></description>
		<wfw:commentRss>http://lethiaowens.com/store/the-care-and-keeping-of-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Talk to Customers</title>
		<link>http://lethiaowens.com/store/how-to-talk-to-customers/</link>
		<comments>http://lethiaowens.com/store/how-to-talk-to-customers/#comments</comments>
		<pubDate>Wed, 23 Jul 2008 17:51:25 +0000</pubDate>
		<dc:creator>lethiaowens</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lethiaowens.com/store/?p=518</guid>
		<description><![CDATA[Overview:
More than a simple set of skills that can be learned and practiced, MAGIC begins with a mind-set that reflects implicit respect for everyone and a commitment to demonstrate that respect. The book is filled with humorous and touching MAGIC moments that are real-life illustrations from customers, colleagues and friends.
Use the detailed &#8220;33 Points of [...]]]></description>
		<wfw:commentRss>http://lethiaowens.com/store/how-to-talk-to-customers/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Win-Win Negotiating</title>
		<link>http://lethiaowens.com/store/win-win-negotiating/</link>
		<comments>http://lethiaowens.com/store/win-win-negotiating/#comments</comments>
		<pubDate>Tue, 22 Jul 2008 01:11:46 +0000</pubDate>
		<dc:creator>lethiaowens</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lethiaowens.com/store/?p=412</guid>
		<description><![CDATA[Overview:
How to Get What You Want Every Time
Do you feel like the hunter or the hunted when you negotiate? Successful negotiators avoid the classic &#8220;cat and mouse&#8221; games that usually lead to a lopsided outcome. Here you can learn the experts’ techniques to reach more satisfying agreements more often.
Don Crawley is a veteran manager and [...]]]></description>
		<wfw:commentRss>http://lethiaowens.com/store/win-win-negotiating/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>How to Deal with Difficult People</title>
		<link>http://lethiaowens.com/store/how-to-deal-with-difficult-people/</link>
		<comments>http://lethiaowens.com/store/how-to-deal-with-difficult-people/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 18:35:24 +0000</pubDate>
		<dc:creator>lethiaowens</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>

		<guid isPermaLink="false">http://lethiaowens.com/store/?p=331</guid>
		<description><![CDATA[Overview:
This book can make your life easier with its tips on how to encourage desirable behavior in others.
Do you find it difficult, even impossible, to work with some people? Have you noticed that difficult behaviors are often predictably triggered when certain events occur? Even the most troublesome individuals can become manageable when you understand what [...]]]></description>
		<wfw:commentRss>http://lethiaowens.com/store/how-to-deal-with-difficult-people/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
		<item>
		<title>Emotional Intelligence at Work</title>
		<link>http://lethiaowens.com/store/emotional-intelligence-at-work/</link>
		<comments>http://lethiaowens.com/store/emotional-intelligence-at-work/#comments</comments>
		<pubDate>Mon, 21 Jul 2008 17:48:43 +0000</pubDate>
		<dc:creator>lethiaowens</dc:creator>
				<category><![CDATA[Communication]]></category>
		<category><![CDATA[Customer Service]]></category>
		<category><![CDATA[Personal Branding]]></category>
		<category><![CDATA[Personal Success]]></category>

		<guid isPermaLink="false">http://lethiaowens.com/store/?p=310</guid>
		<description><![CDATA[Overview:
The masterful management of emotions in the workplace can be an individual&#8217;s means to realizing personal ambitions and to optimizing organizational effectiveness.
In clearly written descriptions and using everyday examples that apply nearly universally in the workplace, Weisinger offers logical advice covering:
· Developing High Self-Awareness
· Managing Your Emotions
· Motivating Yourself
· Developing Effective Communication Skills
· Developing Interpersonal [...]]]></description>
		<wfw:commentRss>http://lethiaowens.com/store/emotional-intelligence-at-work/feed/</wfw:commentRss>
		<slash:comments>0</slash:comments>
		</item>
	</channel>
</rss>
