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How to Deal with Difficult People

Overview:How to Deal with Difficult People
This book can make your life easier with its tips on how to encourage desirable behavior in others.

Do you find it difficult, even impossible, to work with some people? Have you noticed that difficult behaviors are often predictably triggered when certain events occur? Even the most troublesome individuals can become manageable when you understand what causes undesirable behavior.

This hands-on book contains both a “systems analysis” program and several self-study exercises to help you achieve and maintain harmonious relations with others – a must for every manager!
 
Price: $16.95

Product Category: Communication, Customer Service
 

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Lethia Owens is internationally recognized as a speaker, author, corporate coach and online radio/TV personality. She is the president and CEO of Lethia Owens International, Inc. Mrs. Owens is a certified corporate coach, information-technology expert and business authority with more than 15 years of experience and a strong track record of results.
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