How to Talk to Customers
Overview:
More than a simple set of skills that can be learned and practiced, MAGIC begins with a mind-set that reflects implicit respect for everyone and a commitment to demonstrate that respect. The book is filled with humorous and touching MAGIC moments that are real-life illustrations from customers, colleagues and friends.
Use the detailed “33 Points of MAGIC” to see how any customer dialogue can be evaluated, measured and improved. It contains a wealth of relationship-building ideas and dozens of tips, checklists and exercises that will help you apply the principles to your own daily interactions.
Price: $22.95
LethiaOwens.com
Lethia Owens is internationally recognized as a speaker, author, corporate coach and online radio/TV personality. She is the president and CEO of Lethia Owens International, Inc. Mrs. Owens is a certified corporate coach, information-technology expert and business authority with more than 15 years of experience and a strong track record of results.
Learn more »
Coming Soon!
Keep an eye out for Lethia's new book entitled, Leading in the Meantime: Strategies for Managing the Disengaged Employee.
Ignite Your Power!
Would you like to be more, do more, have more and make more? View Lethia's seminars designed to Ignite your Power! Stop settling for less than the best life has in store for you.
Learn More »
Review this Product
You must be logged in to post a comment.